A return request must be submitted to receive your refund within normal processing times.
You may return or exchange (where available) your bēchë Online Store purchase, including sale items, by sending it back to the bēchë Online Store. Subject to adherence to the following terms:
Returns or exchanges will only be accepted with proof of purchase on items within 15 days from the date of delivery. Items returned outside their respective period will not be accepted.
Items must be in original condition (including tags) and must not have been worn, altered or washed. Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain. All packaging (including garment bags) shipped with your order must be returned.
Every clothing item shipped has a tag, and hygiene liner. Once this tag, and hygiene liner have been removed, the garment is no longer returnable. We recommend trying on all purchased items once received, to ensure adequate time to return items within our returns timeframe.
For all swimwear, clients must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and the top and pant sizes of bikini sets must match. Returns will not be accepted if the protective hygiene strip is removed or altered, the top and pant sizes of bikini sets differ, or the item otherwise shows signs of wear.
Gift Cards may not be returned and are valid for 5 years from the date of issue. Gift Cards are valid for use on the Turks and Caicos Online Store.
Should you wish to return an item, bēchë do not refund international tax and duties. Contact your local customs office to obtain your tax refund.
We do not cost of returns and we do not refund initial shipping charges for goods returned, other than for faulty items. Items exchanged will be re-sent at our cost.
The above policy only applies to the bēchë Online Store.
RETURN ONLINE BY COURIER
The process for returning an online order by courier is detailed below:
1. Submit a Return Request
Click here to submit an online return request via email and follow the steps. A return request must be submitted to receive your refund within normal processing times.
On completion of this process you will receive an email confirming your return details.
You may select a refund, or exchange for all or some of your items. If selecting exchange, specify the item you would like to request in the comment box. If your chosen item is not available, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
2. Pack Your Return
When returning items ensure you enclose:
• The completed Returns Form, including your return number
• Your Invoice (included in your delivery)
• The item(s) for return, including packaging
3. Send Your Return
Within the Turks and Caicos Islands:
• Contact bēchë to discuss matters.
• bēchë will send a courier to pick up the returned package; or you can place it in our P.O. Box.
For returns sent by mail, use an express postal service to ensure your item is received within the accepted timeframe. For returns sent by courier, use a reputable courier company such as UPS.
Send your return to:
P.O. Box 1266
Turks and Caicos
For international returns state on the outside of your parcel that this is a ‘return to shipper’ and note the original tracking number.
bēchë is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.
RETURN PROCESSING TIMES
Once the items have been received they will undergo a quality review. Once cleared, you will either receive your new item (for exchanges), or refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. You will receive email notification once your return is processed, this will occur within 7-10 working days of receiving your return.
Returns or exchanges will only be accepted with proof of purchase on items within 15 days from the date of delivery. Items returned outside their respective period will not be accepted. An online return request must be submitted to receive your refund within normal processing times. Returns received without a request may take up to 30 days to be processed.